Room Directory
The entire Vatel team welcomes you to our hotel and remains available to make your stay enjoyable. We appreciate that you chose our hotel for your stay in Bordeaux.
So that you can read the different services offered, we put at your disposal this Room Directory. The reception team is available 24/7 for any other information.
We wish you an excellent stay with us.
Ricardo FONSECA – Room Division Manager
In the event of a breach of this ban, the hotel will charge the equivalent of the expenses incurred to remove the smell of tobacco as well as the losses caused by the impossibility of renting the rooms; this charge will not be less than €68, fllowing the french law.
Cigarettes or similar and vaping are permitted on the patio or in a dedicated area at the entrance to the hotel, with due respect for others. Ashtrays are available.
Eco Label European - Tourist Accommodation
This tourist accommodation, holder of the European Ecolabel, is environmentally friendly. The European Ecolabel is the only official eco-label known to all European Union countries. Organization, renewable energies, water, and waste management... 67 criteria guarantee the reduction of the environmental impacts of services throughout their life cycle.
The hotel has chosen a responsible tourism approach by obtaining the European ecolabel in July 2016. That is why the hotel has been designed in such a way as to best respect our environment. The goal of our approach is to reduce the impact of our activities. That is why we are implementing four major actions.
Clean Transportation
To limit our travel by car and promote more environmentally friendly means of transport, use public transport, near the hotel. (Bike, E-Scooter, Bus, Tram). If you request a cab, Uber or similar, choose a hybrid or 100% electric model.
Sorting Our Waste
Most of the things we throw away can be recycled, so we invite you to leave any recyclable objects (cans, plastic bottles, batteries, expired medicines…) prominently on the corner of your office for room service to sort your waste.
Please do not throw anything in the toilet. Waste that is not properly disposed of will end up in the wild.
Saving Water
Please ensure faucets are closed after use and report any leaks.
Please hang towels or the robe if you wish to keep them, otherwise place them on the floor for cleaning.
The hotel is also equipped with a water treatment system to offer you our own range of still or sparkling water.
Saving Energy
• Most of our lights were chosen based on their low energy consumption (low-energy bulbs and LEDs).
• Your room lights automatically turn off when you remove your card from the case.
• Your room is equipped with a temperature self-regulation system. So, you just have to choose your desired temperature, between 19°C and 24°C. However, this system will stop when you open the window.
• Common hallways and washrooms are equipped with occupancy detectors.
• 100% of our electricity comes from renewable energy sources.
• Domestic hot water is mainly produced by solar thermal panels installed on the roof.
We are really on you to help in this environmental procedure during your stay, notably by:
- Turning the AC off when you leave the room or when the windows are open
- Turning the lights and TV off when you leave the room
- Putting up the do not disturb sign when you do not wish for your room to be cleaned
- Only putting towels that truly need to be changed on the floor
Breakfast
Breakfast can be taken in the restaurant, presented as continental buffet.
It is located on the ground floor.
Opening hours:
from 7am to 10am
The price is 19€ per person
in the room
Contact
Reception & Room service: dial 9
also to be used in case of emergency
To contact another room :dial the room number
For a national call: dial 0 + telephone number
For an international call: dial 0 + area code + telephone number
WIFI
Connection to the wifi network is free of charge, please contact the reception if necessary.
(Wifi Campus Chartrons)
Air Conditioner
Your room is equipped with a self-regulating temperature control system between 19°C and 22°C. All you have to do is choose the temperature you want. However, this system will stop as soon as you open the window.
Contact reception if you find it difficult to operate the appliance.
TV
Samsung remote control for switching on the TV
+
BOX remote control to display channels and TV listings
You can connect to the pre-installed streaming platforms (Netflix, Disney, Amazon, MyCanal) with your login details.
Complementary
An espresso machine is available for your hot drinks during your stay. We recycle the capsules. To enjoy the full flavour of your teas, we recommend that you rinse the machine with hot water from the reservoir to remove any coffee grounds.
***
Organic coffee: two green capsules
Decaffeinated: Two Violet capsules
Two assortments of organic tea
***
We also offer you a bottle of 'Castalie' still water.
Safe
A notice is available on the safe. Please make sure that you put your valuables in the safe in your room.
The hotel declines all responsibility in case of loss or theft.
Laundry Service
Available from monday to friday, except bank holidays.
Please check the rates inside the wardrobe
Housekeeping
The housekeeping service is available between 9.30am and 4pm. And anytime for special requests.
If you do not wish your room to be cleaned, please use the 'Do not disturb' sign on the door knob.
Availability on request
Iron and ironing board available on request.
We also have kettles available on request to heat your drinks. Please use them for this purpose only.
at the reception
FrontDesk
The reception team is available 24/7.
For your safety and that of the night receptionist, we lock the front door at 11pm.
If the receptionist is absent, please call +33 5 56 110 111.
Languages spoken: French, English, Portuguese, Spanish
Parking
You can use the public car park at the Quai des Marques. The hotel offers a preferential rate of €18 per 24 hours.
For more information, please contact the reception.
Concierge Service
Would you like to explore the vineyards of Bordeaux or discover French or international cuisine?
The reception team will be happy to help you with any bookings or excursions you may require.
Taxi
We can book you an immediate taxi run (subject to availability of the service provider) or organise a later departure.
Check-in / Check-out
Arrivals are from 3pm
Departures are until noon
If request, under availability, we can extend your departure to 1pm, free of charge.
After 1pm late departures are charged, 50€ per hour up to 150€
Wake-up call
You can contact the reception to schedule a wake-up call.
Departure Procedure
Please return the room access key to reception and inform us of any use made of the mini-bar. We prefer to send invoices by email, but we can also print them out.
Luggage service
In order to avoid you carrying your suitcase unnecessarily, we provide you with a luggage room.
Payment methods
We accept payment in cash, cheques, holiday vouchers and cards (Visa, MasterCard, American Express).
